Shipping Policy

Effective Date: 5 October 2026

1. Introduction

This Shipping Policy outlines all delivery terms, processes, and related details for every order placed through the official website [www.stationerystoreltd.com], operated exclusively by THE STATIONERY STORE LIMITED. Our registered base of operations is at Dublin Road, Naas, Co. Kildare, Ireland. For all shipping related enquiries, order tracking support, or delivery issue resolution, you may reach our customer support team via contact email [email protected], or call our support line at +353 45 888 893 during our operating hours of 9AM to 5PM, Monday to Friday, Irish local time. All terms below apply to our full catalogue of stationery and workspace products, including our eco-friendly cork desk blotters, stitched-edge gaming desk mats, multi-section project folders, smooth-edged pen holders, stackable desktop storage organizers, and every other item listed on our online store. As stated clearly on our website homepage, we prioritise fast local Ireland delivery to make every customer’s workspace upgrade process as smooth and convenient as possible.

2. Shipping Coverage & Eligibility

Our primary shipping service covers every county across the island of Ireland, with no hidden remote area surcharges for locations in counties Kildare, Dublin, Cork, Galway, Mayo, Kerry, and all other Irish regions. We do not currently ship orders to international addresses outside of Ireland, and all billing and shipping addresses provided during checkout must be valid, physical delivery locations within Irish territory. We are unable to process deliveries to PO boxes, parcel lockers, or unregistered delivery points, as our courier partners require a signature or direct handoff to the customer to ensure your stationery order is not lost or damaged during transit.

3. Delivery Timelines

All orders placed and successfully paid for before 2PM Irish local time on a standard business day will be dispatched from our Naas warehouse the very same day. For orders placed after 2PM, or placed on weekends and official Irish public holidays, dispatch will occur on the next working business day.
Once your order leaves our warehouse, our fast local Ireland delivery service will deliver your stationery items to your provided shipping address within 1 to 3 working days, in line with the delivery experience trusted by thousands of our customers. For example, as shared by our customer Elena Cruz, her full order of notebooks and gel pens arrived at her location in Ireland in just three days. We will send you a formal dispatch confirmation email the moment your parcel leaves our facility, so you can track the real time location of your order from that point until delivery.

4. Shipping Fees

We offer tiered, transparent shipping rates with no hidden extra costs added during checkout:

1. For all orders with a total value under €30, a flat standard shipping fee of €3.99 will be applied at checkout.
2. For all orders with a total value of €30 or higher, you qualify for completely free standard delivery across all locations in Ireland.
3. If you require expedited next working day delivery for urgent stationery needs, you may select our priority courier service at checkout for a flat fee of €7.99, and your order will be guaranteed for delivery by 5PM the next working day after dispatch, as long as your order is placed and paid for before 2PM on a business day.

5. Order Tracking & Delivery Process

Once your order is dispatched from our warehouse, you will receive an automated email that includes your unique courier tracking number and a direct link to the courier’s official tracking portal. You can use this number to view the real time status, location, and estimated delivery window of your parcel at any time. Our courier partner will attempt one direct delivery to your provided shipping address. If no one is available to receive the parcel at the time of the first delivery attempt, the courier will leave a physical notice at your door, with instructions for you to rearrange a free re-delivery for a date that works for you, or to collect your parcel from the nearest local courier pickup point.

6. Damaged, Lost or Late Deliveries

If your order shows no movement on the tracking portal 5 full working days after the scheduled dispatch date, please contact our support team immediately, and we will open a formal trace investigation with our courier partner right away. For parcels confirmed as lost in transit, we will offer you the choice of a full replacement order dispatched to you at no extra cost, or a 100% full refund processed back to your original payment method.
If your stationery items arrive with visible transit damage, submit a report to our support team within 48 hours of delivery, along with timestamped photos of the outer shipping box and the damaged products. We will arrange for the damaged items to be collected from your address free of charge, then send you a brand new replacement unit with our standard fast delivery service at no extra cost to you.

7. Delivery Address Amendments & Order Cancellation Before Dispatch

If you need to adjust or correct your provided shipping address after you complete checkout, you may send us a request to update the information, as long as we have not already dispatched your order from our warehouse. Once your parcel has been handed over to our courier partner, we are unable to modify the delivery address, but you will still be able to rearrange your delivery details directly with the courier using your tracking number. You may also cancel your full order and receive a full refund at no penalty, as long as the order has not been dispatched from our facility.