Refund and Returns Policy

Effective Date: 5 October 2026

1. Overview

This Refund and Returns Policy applies to all purchases made through the official e-commerce website of THE STATIONERY STORE LIMITED, accessible at www.stationerystoreltd.com. We operate from our registered address at Dublin Road, Naas, Co. Kildare, Ireland, and can be reached at contact email [email protected] or contact telephone number +353 45 888 893 for all policy-related enquiries. This policy governs all return, exchange, and refund processes for our full stationery product catalogue, including our eco friendly cork desk blotters, stitched-edge gaming desk mats, multi-section project folders, smooth-edged pen holders, stackable desktop storage organizers and all other workspace accessories available on our site. This policy is drafted in full compliance with all Irish consumer protection legislation and applicable EU retail rules, to be fair, transparent and clear for every customer shopping for our stationery with fast local Ireland delivery.

We explicitly state that ‌no pure “refund only” requests are permitted for any completed order under any circumstances‌. Customers cannot keep the ordered product and receive a full or partial cash refund for any reason. All valid requests must follow the return-and-replace or return-for-full-refund process outlined in this policy, where customers send the ordered items back to our designated return address first, before any processing is initiated. This rule applies to all product categories across our store, from low-cost pressboard folders to premium leather desk pads and acrylic desktop storage boxes. No exceptions will be made for partial refund for customers who choose to retain any portion of their order.

2. Eligibility for Returns

To qualify for our official return process, customers must submit a formal return request within 14 calendar days from the date they receive their full stationery order. All items being returned must be in their original unaltered condition, with all original factory packaging, tags, and protective seals fully intact. Products must not have been assembled, used, modified, damaged by the customer after delivery, or altered in any way that reduces their resale value.
Items that are not eligible for return include custom engraved or personalised stationery products made to individual customer specifications, perishable stationery supplies like custom printed sticky notes, and any items marked as “final sale” at the time of checkout.

3. Return Process Instructions

1. First, submit a return request to our customer support team via our contact email [email protected], with your original order number, the name of the stationery item you wish to return, and a clear photo showing the item and its original packaging in resellable condition. Our team will review your request and respond with a pre-approved return authorisation number and the exact designated return shipping address within 2 working days. Requests submitted without an official return authorisation number will not be processed.
2. Package the item securely in its original packaging, and include a printed note with your order number and return authorisation number inside the parcel. Ship the parcel back to the address provided by our support team. Standard return shipping costs are the responsibility of the customer, unless the return is being processed for a verified defect on our part. We recommend using a tracked local Ireland courier service for return shipments, to avoid lost parcels.
3. Once our warehouse team receives and verifies that the returned item meets all our eligibility requirements, we will contact you to proceed with the next step, which can either be an exchange for the same item in a different variant or size, a store credit equal to the full purchase price of the returned item, or a full refund issued back to your original payment method. Under no circumstances will we issue any refund before we have received, inspected, and confirmed the condition of the returned item in our warehouse.

4. Damaged or Defective Items

If you receive a stationery item that arrives damaged during transit, or has a verified manufacturing defect that is not consistent with the official product description listed on our [www.stationerystoreltd.com] product page, you must submit your report to our customer support team within 48 hours of delivery, with clear timestamped photos showing the damage or defect, the original outer shipping box, and all packaging materials. After our team verifies the issue, we will arrange for our local courier to collect the defective item from your address completely free of charge, then proceed to send you a brand new identical replacement unit at no extra cost to you. If the exact defective product is no longer in stock, you can choose to exchange it for an alternative stationery product of equal or higher value (with the difference paid by you), or receive a full refund processed back to your original payment method after the defective item is collected. No partial refund for customers who choose to keep damaged or defective products will be approved.

5. Contact Information

If you have any questions about this Refund and Returns Policy, or need assistance submitting a return request, you can reach our customer support team at:

• Email: [email protected]
• Phone: +353 45 888 893
• Postal Address: Dublin Road, Naas, Co. Kildare, Ireland