Terms of Service

Effective Date: 5 October 2026

1. Introduction

These Terms of Service govern your complete access and use of the e-commerce website operated by THE STATIONERY STORE LIMITED, hosted at www.stationerystoreltd.com. Our registered business address is Dublin Road, Naas, Co. Kildare, Ireland, and all operational enquiries can be directed to our contact email [email protected], or our customer support telephone line at +353 45 888 893, available between 9AM and 5PM Irish local time, Monday to Friday. This website is exclusively dedicated to selling premium stationery, workspace accessories and desk organisation products, including our full catalogue of eco-friendly cork desk blotters, stitched-edge gaming desk mats, multi-section project folders, smooth-edged pen holders, stackable desktop storage organizers, and every other item listed on our online shop.

By accessing, browsing, creating an account on, or completing a purchase through this website, you confirm that you have read, understood, and agreed to be bound by every clause outlined in these Terms of Service, alongside our separate published Privacy Policy, Refund and Returns Policy, and Shipping Policy. If you do not agree with any part of these terms, you may not use our website or place any orders for our products. This agreement complies fully with all applicable Irish consumer protection legislation, the General Data Protection Regulation (EU) 2016/679, and all corresponding UK and European digital commerce regulations, to ensure all transactions are fair, transparent, and legally compliant for both parties.

2. Eligibility to Use the Site

To place an order on [www.stationerystoreltd.com], you must be at least 18 years of age, or the legal age of majority in your jurisdiction of residence. If you are under 18 years old, you may only use our website and place purchases with the explicit supervision and consent of a parent or legal guardian, who will take full legal responsibility for all transactions you initiate on the platform. By submitting an order, you confirm that you have the full legal authority to enter into a binding contract with THE STATIONERY STORE LIMITED, and that all details you provide during registration and checkout are accurate, complete, and up to date.

Our website is designed for personal, non-commercial use by individual customers looking to purchase stationery for their home, office, or educational workspace. We reserve the right to refuse service, terminate accounts, or cancel bulk resale orders placed by third-party retailers or distributors without prior written agreement from our team, to protect our brand and the fair access to our products for all regular customers across Ireland.

3. Intellectual Property Rights

All content available on the [www.stationerystoreltd.com] website, including but not limited to all product photographs, written product descriptions, brand logos, graphic design assets, website layout code, customer testimonial content, video demonstrations, copy text, and the overall visual identity of our brand, is the exclusive intellectual property of THE STATIONERY STORE LIMITED. All associated rights remain fully reserved under Irish and international copyright, trademark, and intellectual property laws.

You may not reproduce, distribute, publicly display, modify, republish, upload to a third-party platform, frame on an external website, or transmit any portion of our site content for commercial purposes, without first obtaining our explicit written permission. The use of our brand name, trademarks, or product images for any external online listing, resale platform, or marketing campaign is strictly prohibited, and any unauthorised use will constitute a violation of these terms that we will pursue appropriate legal action to address. The customer testimonials published on our site, including the reviews shared by Priya Shah, Marcus Webb, and Elena Cruz, remain the property of THE STATIONERY STORE LIMITED, and may not be copied or reused by any external party for unrelated commercial use.

4. Product Information and Pricing

We have made every effort to display the colours, features, and specifications of our stationery products as accurately as possible on our website. However, due to the variable colour calibration settings of different computer monitors, phone screens, and display devices, we cannot guarantee that the colour of the product you receive will match the view on your screen 100% exactly. All product descriptions, dimensions, and material details listed on our product pages are prepared to the highest standard of accuracy, but minor, non-material variations in craft or finish for hand-finished items such as hand-painted ceramic pen holders or natural cork desk blotters do not qualify as a valid defective product claim under our policies.

All prices listed on our website are denominated in Euros, and include the standard Irish VAT rate applicable to stationery and home office products, unless explicitly stated otherwise. We reserve the right to adjust product pricing, run limited-time promotional discounts, or discontinue products at any time without prior public notice. Every effort is made to ensure all pricing information on our site is error-free, but in the event that a product is listed at an incorrectly lower price due to a typographical, system, or administrative error, we retain the full right to cancel any outstanding orders placed for that product at the incorrect price, before the order is dispatched from our warehouse. If we cancel an order under these circumstances, we will notify you immediately via the contact email you provided at checkout, and process a full 100% refund back to your original payment method at no cost to you.

5. Order Placement and Contract Formation

When you submit an order through our website, you are sending a formal purchase offer to THE STATIONERY STORE LIMITED to buy the selected stationery products in your cart. After you complete the checkout process and submit your payment information, you will receive an automated order confirmation email that confirms we have received your order request and payment details. This automated confirmation does not constitute formal acceptance of your order, and no legally binding contract is formed between you and our team until our warehouse team verifies product stock availability, your payment clears fully, and we send you a separate official dispatch confirmation email confirming that your items have been handed over to our courier partner for delivery.

We retain the right to refuse any order for any reasonable cause, including but not limited to cases where the requested product is out of stock, we detect fraudulent or unauthorised payment activity linked to your order, your shipping address falls outside of our covered Ireland delivery service area, or you have previously violated any of the clauses outlined in these Terms of Service. If we elect to refuse your already paid order, we will notify you promptly, and issue a full refund back to your original payment method with no deductions or delays.

You are fully responsible for verifying that all information you submit during checkout – including your full name, valid shipping address, contact phone number, and email address – is completely accurate before you submit your order. We cannot accept liability for delayed, misdirected, or lost parcels that occur as a direct result of you providing incorrect or incomplete delivery information during the checkout process.

6. Payment Terms

All payments for orders placed on [www.stationerystoreltd.com] are processed via our fully PCI DSS-compliant third-party payment processors. We accept all major valid payment methods including Visa, Mastercard, Maestro, and widely used Irish digital payment services. We do not store your full sensitive credit card, debit card, or payment credentials on our own website servers at any point, all payment data is handled securely and end-to-end encrypted directly by our approved payment providers.

Full payment for your order must be completed and cleared in full before our warehouse team will begin processing and dispatching your items. If a payment fails to process, is reversed, or is later disputed without a valid legal justification, we reserve the right to cancel your order, withhold delivery of your products, and restrict your future access to place new orders on our website. Any chargeback requests filed by customers for orders that have already been successfully delivered and signed for, with no verified defect or delivery issue, will be investigated thoroughly, and we reserve the right to recover all associated administrative and legal costs from the customer where the chargeback is ruled to be unsubstantiated.

7. User Accounts

When you choose to create a registered user account on our website, you are required to provide accurate, complete, and current contact information, including a valid working email address. You are fully responsible for maintaining the confidentiality of your account login credentials, including your account username and password, and you take full legal responsibility for all activities, actions, and orders that are completed under your user account.

You agree to notify our customer support team immediately if you become aware of any unauthorised access to your account, or any suspected security breach that could compromise your account details. THE STATIONERY STORE LIMITED cannot be held liable for any financial loss or order changes that occur as a result of you failing to protect your account login details. You may request to permanently delete your user account at any time by sending an email to [email protected], and we will process this request and remove all non-essential personal data associated with your account in alignment with our published Privacy Policy and applicable data protection rules.

8. Acceptable Use of Our Website

When accessing and using [www.stationerystoreltd.com], you agree that you will not:

• Use the site for any unlawful purpose, or to carry out any activity that violates applicable Irish, EU, or local regional laws and regulations
• Attempt to gain unauthorised access to our website servers, the user accounts of other customers, or any secure backend systems of our platform, via hacking, password mining, or any other unauthorised method
• Upload or transmit any malicious software, viruses, malware, or harmful code that is designed to disrupt, damage, or compromise the functionality of our website, or the devices of other site visitors
• Submit any false, fraudulent, or misleading order information, or engage in any activity that constitutes payment fraud, identity fraud, or any other type of financial fraud against our business
• Copy, scrape, crawl, or harvest data, product listings, or customer information from our website using automated scripts, bots, or web scrapers without our explicit prior written permission
• Post or transmit any offensive, harassing, defamatory, or inappropriate content on our site, in our customer review sections, or in communications sent to our support team
• Reproduce, duplicate, copy, resell, or exploit any portion of our website or our product catalogue for commercial resale purposes without our explicit written approval.

Any violation of this acceptable use clause will result in us immediately restricting your IP address from accessing our site, terminating your user account, and taking any further legal action that is required to protect the security, rights, and property of our business.

9. Limitation of Liability

THE STATIONERY STORE LIMITED shall not be held liable for any indirect, incidental, special, consequential, or punitive damages that arise from your use of our website, or your purchase of our stationery products, including but not limited to lost profits, lost business revenue, or work disruptions, up to the maximum extent permitted by applicable Irish consumer law. Our total aggregate maximum total liability for any and all claims related to your order will never exceed the total purchase price you paid for the specific products that are the subject of your claim.

This limitation of liability clause does not exclude or restrict any of your non-waivable statutory consumer rights under Irish consumer protection law, including your right to receive products that are of satisfactory quality, fit for their stated purpose, and matching the descriptions published on our product pages.

10. Modifications to Terms of Service

We reserve the right to update, revise, or modify these Terms of Service at any time, to reflect changes to our business operations, new product feature launches, updates to our operating policies, or changes to applicable Irish and European digital commerce and data protection legislation. When we make material changes to these terms, we will update the “Effective Date” listed at the top of this document, and place a prominent notification banner on the homepage of [www.stationerystoreltd.com] to alert all site visitors about the upcoming changes 10 days before they come into force.

Your continued use of our website, or your placement of a new order after the revised terms come into effect, will constitute your full acceptance and agreement to all modifications made to these Terms of Service. We encourage all customers to review this page periodically to stay informed about the latest version of our operating terms.

11. Governing Law and Dispute Resolution

These Terms of Service, and any contractual relationship formed between you and THE STATIONERY STORE LIMITED, shall be governed by, and interpreted in full accordance with, the laws of Ireland. Any disputes, claims, or disagreements that arise out of or relate to these terms, your use of our website, or any product purchase you complete via our platform, will first be subject to good faith direct negotiation with our customer support team, who will work to resolve the issue fairly for you within 14 calendar days of receiving your formal written complaint.

If a dispute cannot be resolved through direct negotiation, the matter will be referred to the exclusive jurisdiction of the courts of Ireland. As an Irish-based e-commerce retailer, we also fully participate in the online dispute resolution platform hosted by the European Commission, which provides an accessible way for consumers to resolve e-commerce disputes without going through formal legal proceedings.

12. Contact Information

For all questions, enquiries, or formal complaints related to these Terms of Service, please reach out to our team at your convenience:

• Email: [email protected]
• Telephone: +353 45 888 893
• Postal Address: Dublin Road, Naas, Co. Kildare, Ireland

We will respond to all valid formal enquiries within 3 working days, and work to resolve any concerns you may have about our website operations, order process, or product offerings as quickly and transparently as possible.